Return and Refund Policy for Pixelforma
1. Types of Products Covered: This policy applies to all flags and accessories sold by Pixelforma, including stickers, phone cases, clothing, flags of different nations, personalized flags, decorative items and other related products.
2. Return conditions:
- Product Condition: Products must be returned in their original condition, unused and with all original packaging and labels.
- Return deadline: Returns must be made within 30 days of the date of purchase.
- Required Documents: Proof of purchase, such as a receipt or invoice, is required for all returns.
3. Return Process:
- Return methods: Products can be returned by post to the following address: Pixelforma 2 Rue Marie Curie (104) 91380 Chilly-Mazarin
- Return costs: Return costs are the responsibility of the customer, except in the case of a defective or damaged product upon receipt.
- Processing Times: Returns will be processed within 7 business days of receipt.
4. Refund Policy:
- Refund Conditions: A full refund will be given for products returned under the conditions specified.
- Refund Methods: Refund will be made via the original payment method. For purchases made by credit card or PayPal, please allow additional processing time depending on the policies of those service providers.
5. Procedure for damaged packages: If your package arrives damaged, please contact us at email address pixelformacontact@gmail.com and send us a photo of the damaged package. We will then provide you with instructions for returning or replacing the product.
6. How to contact us: For any questions or to initiate a return, please contact us by email at the following address: pixelformacontact@gmail.com. We will endeavor to respond to your request as quickly as possible.